joeymarburger

We thought we had found a perfect DJ for our wedding June 12 in West Lafayette, Indiana, with the Indianapolis-based company Event One DJs. Funny how things go…

Cas and I met with Wes from Event One Djs on a Saturday afternoon at 12:30 in their Indianapolis office in Broad Ripple. He was extremely nice and professional. They even had a room full of hand-written testimonial cards from previous clients. He had a great presentation and outline the specifics of their services. Easy process. We were thoroughly impressed.

We decided to discuss it over the weekend and figure out the exact DJ package we wanted. He encouraged us to think about and said, “take your time”. We settled on the standard 5-hour package ($895). We weren’t interested in all of the grossly overpriced add-ons such as a monogram light projector with our initials, additional uplighting, or photo slideshow. I emailed him early Tuesday morning (8:30 a.m.) after flying back to DC Monday night.

We completely understand there can only be a limited number of openings for dates, but as a professional courtesy, other services we’ve booked have alerted us to other people looking at our dates if they had spoken with us first. Not the case.

I heard back from Wes at 10:02 p.m. (thirteen-and-a-half hours later) and found out another couple had booked our date. After a round of excuses he did offer another DJ service and any assistance we wanted.

I inquired about the delay in response. He apologized. I then responded about the courtesy we expected. I have yet to hear back. Looks like the bells and whistles were just that.

Cas quickly posted a  review to Angie’s List. I’ve paraphrased pieces of it here.

Needless to say we will not be recommending Event One DJs to any friends or family in the future. Am I bitter? Duh. Luckily we had a backup plan and will be talking to a few other DJs this week. I figured we were bound to get burnt eventually during the course of our wedding planning but this was my top task.

We understand the competitiveness of wedding dates. We understand we should have acted sooner. However, we also expect to receive the same level of courtesy we have received from others.